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Unified Power responds to all UPS and battery service and repair needs 24/7/365 with our emergency response service. From power outages caused by natural disasters to mechanical UPS failure, we get you back up and running immediately.

Whether you have a Service Agreement or Time and Materials Repair, you can count on our national dispatch center 24/7. Our team of certified field engineers can be on site in less than 2 hours, depending on site location.

Our field engineers are factory leveled trained on all major brands of UPS systems. All testing is performed in accordance with the latest IEEE 1188, IEEE 450 and IEEE 1106 standards. All equipment is calibrated and meets the minimum requirements for NFPA, OSHA and IEEE.

If you have an Emergency Request, please call

Please call: 877-409-2728

Eliminate unnecessary worry and stress with one of our Critical Power Service Plans. We’ll ensure your UPS equipment stays reliable while improving overall performance and extending useful life. Unified Power’s Preventive Maintenance Plans allow facility managers to be proactive by giving them the opportunity to detect potential points of failure before they become expensive problems.

Although different service plans provide varying levels of service, all Unified Power plans share specific features.

  • Our Customer Care Center is staffed by knowledgeable experts to support customer needs.
  • The National Dispatch Center is available all day, every day.
  • Comprehensive Web-Based Reporting delivers preventative maintenance results quickly and accurately.
  • The Logistics and Parts facility handles all parts needs and testing requirements, including 24 hour shipping.
  • Quality Control monitoring is in place to verify clients receive top quality service and support.
  • Preferred Customer Rates are available for non-contract services.
Service Plans Options BRONZE SILVER GOLD PLATINUM
Comprehensive Coverage Included Included Included
Corrective Maintenance 7 x 24 7 x 24 7 x 24
Parts & Labor for UPS Electronics Included Included Included
Parts & Labor for Batteries Optional Optional Optional
Guaranteed Emergency Response Times Included Included Included
Next Business Day Response Included
2, 4 or 8-Hour Response Coverage Available 8 hours 8 hours 8 hours
UPS Preventive Maintenance (1) Major 5x8 (1) Major 5x8 (1) Major 7x24, (1) Minor 7x24 (1) Major 7x24, (1) Minor 7x24
Sealed Battery Preventive Maintenance Annual 5x8 Annual 5x8 Semi-Annual 7x24 Quarterly 7x24
Flooded Battery Preventive Maintenance Optional Optional Optional Optional
Features Included with Every Service Plan
Customer Care Center Staffed with knowledgeable and competent Team to support the needs of the customer
National Dispactch Center Operational of a 7x24 basis.
Web-Based Service Reporting Preventive Maintenance Results delivered electronically, accurately and on time
Parts & Logistics 25,000 Square foot parts & testing facility, 24 hours counter-to-counter shipping capabilities
Training & Technical Support Certified industry professionals supporting field oparations with extensive knowledge of all major OEM models
Customer Satisfaction Reportiing Independent Quality Control Agency monitors service delivery ensuring world class services
Preferred Customer Rates Discounted Labor and Parts for non-contracted services.
  • Bronze Level Service Plans are economical solution for those desiring coverage and reliability their UPS, and for those who need to balance risk management and budget consciousness.

    ✔ Next Day Emergency Response: Provides for priority response time to your emergency service calls 5 days during normal business hours.

    ✔ UPS Preventive Maintenance Visit: Provides for one Inspection of the UPS electronics ensuring optimal performance, scheduled on a 5X8 basis.

    ✔ Battery Preventive Maintenance Visit: Provides for Annual Inspection of your Battery System’s health assuring maximum uptime, scheduled on a 5X8 basis.

  • Silver Level Service Plans are an affordable option for those requiring increased responsiveness and protection against unexpected repair costs with the addition of 7×24 repairs.

    ✔ 7×24 Corrective Maintenance Coverage: Provides for full corrective maintenance and includes repair materials, labor and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience.

    ✔ 8hr Emergency Response Coverage: Provides 8hr Emergency On-Site Response to your critical emergency service call. We offer 2 or 4 hour Response Time upgrades in many locations.

    ✔ UPS Preventive Maintenance Visit: Provides for one Major Inspection of the UPS electronics ensuring optimal system performance, scheduled on a 5X8 basis.

    ✔ Battery Preventive Maintenance Visit: Provides for one Annual Inspection of your Battery System’s health assuring you maximum uptime, scheduled on a 5X8 basis.

  • Gold Level Service Plans include 7×24 support and increased preventive maintenance service to provide early detection of problems.

    ✔ 7×24 Corrective Maintenance Coverage: Provides for full corrective maintenance and includes repair materials, labor and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience.

    ✔ 8hr Emergency Response Coverage: Provides 8hr Emergency On-Site Response to your critical emergency service call. We offer 2 or 4 hour Response Time upgrades in many locations.

    ✔ UPS Preventive Maintenance Visit Twice Per Contract Period: Provides for a Major Inspection of the UPS electronics ensuring optimal system performance, along with one Minor Visual Inspection, both scheduled at your convenience.

    ✔ Battery Preventive Maintenance Visit Twice Per Contract Period: Provides for two Inspections of your Battery System’s health assuring optimal system performance scheduled at your convenience.

  • Platinum Level Service Plans are level, designed with our mission critical customers demand frequent preventive maintenance and customer support.

    ✔ 7×24 Corrective Maintenance Coverage: corrective maintenance, and includes repair and related expenses for the repair of unexpected the UPS electronics, scheduled at your convenience.

    ✔ 4hr Emergency Response Coverage: Provides Emergency On-Site Response to your critical service call.

    ✔ UPS Preventive Maintenance Visit Twice Period: Provides for one Major inspection electronics ensuring optimal system performance with one Minor Visual Inspection, both scheduled convenience.

    ✔ Battery Preventive Maintenance Visit Quarterly Contract Period: Provides for four Inspections Battery System’s health assuring optimal scheduled at your convenience.

To discuss setting up a Service Agreement with Unified Power

Please call: 877-793-9068

Top causes of UPS equipment failure

In a survey published by Emerson in 2011 data center professionals listed the top causes of UPS equipment failure:
      • UPS battery failure- 65%
      • UPS capacity exceeded- 53%
      • UPS equipment failure- 49%
      • Water incursion- 35%
      • Heat related/CRAC failure- 33%
      • PDU/circuit breaker failure- 33%
*Total exceeds 100% because users cited multiple causes of failure.

How expensive is it for a business during a power outage?

During a typical event, production stops, employees and equipment sit idle and sales are lost. According to the EPA, during the major blackout of 2003, total losses related to the power outage topped $10 billion. In a recent year, U.S. companies lost $80 billion due to electrical interruptions. Even for a small business a power outage can cost at least a thousand dollars an hour in lost revenue and productivity.