Nationwide Service on All UPS Equipment
24/7 Support: (877) 469-4846

Senior Field Engineer

August 31, 2020
Chicago, Illinois
Job Type


Job Requirements

• 5-7 years of professional experience as a UPS and/or DC power system field service engineer
• Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU's, inverter systems, etc.
• Capable of utilizing hand tools and test equipment to perform work
• Excellent verbal & written communication skills & customer relation skills
• Extremely customer service oriented
• Knowledge of equipment manufacturer's (OEM) specifications
• Ability to work independently and resourceful with good initiative and discipline
• Must be able to perform repeated bending & lifting of up to 100 pounds during certain procedures
• Must possess a valid driver's license in good standing and maintain a fully insurable status
• Willingness to work nights & weekends when necessary
• Knowledge of general computer hardware & software applications as they relate to the equipment being serviced

Desired Requisites

• Prior UPS/DC OEM experience
• 2-year/4-year technical degree/certification -OR-
• Previous military experience and/or electronics/avionics training

Job Responsibilities

• Responsible for commissioning, maintaining and providing emergency support for power electronics at customer sites within the designated geographic area
• When not actively performing emergency service the field engineer will perform preventive maintenance and battery replacements, develop MOP's, equipment start-ups and/or field modifications
• Participation in regular training sessions held at the company's headquarters utilizing test equipment to enhance system level trouble-shooting skills
• Discussion with in-house and OEM technical support problems related to maintenance or operation of equipment, when necessary
• Participation in the development of Methods of Procedures (MOP), when required
• Communication with customer site personnel to keep them apprised of all onsite or equipment related issues

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